Returns Policy

Effective Date: July 2026
Company: Flintec Inc (“Flintec,” “we,” “us,” or “our”)
Customer: The business purchaser of physical products from Flintec (“you” or “your”)

1. Scope

This Product Returns Policy applies only to purchases of physical products by business customers in the United States. It does not apply to consumer purchases, unless we expressly agree otherwise in writing.

This policy governs voluntary returns of conforming products. It does not limit any rights or remedies that cannot legally be limited, or any separate written warranty we provide.

2. Return Eligibility

Subject to the exclusions below, you may request a return within 30 calendar days after delivery for products that we regularly stock.

To be eligible, products must:

• Be in new, unused, resalable condition;
• Be returned in original packaging, including all documentation, accessories, components, labels, and protective materials;
• Not be damaged, altered, installed, assembled, modified, or marked by you;
• Be accompanied by the original order number, invoice number, and return authorization number; and
• Be received by us within 14 calendar days after the return authorization is issued.

We may inspect returned products and determine, in our reasonable discretion, whether they meet these conditions.

3. Non-Returnable Products

Unless we agree otherwise in writing, the following products are not eligible for return:

• Custom, made-to-order, configured, personalized, or private-label products;
• Products manufactured or sourced specifically for you;
• Clearance, closeout, final-sale, discontinued, or obsolete products;
• Products that have been used, installed, assembled, altered, damaged, or returned without original packaging; and
• Products identified as non-cancelable or non-returnable in a quotation, order confirmation, invoice, or other written agreement.

4. Return Authorization Required

You must obtain a written Return Merchandise Authorization (“RMA”) from us before returning any product.

To request an RMA, contact:

• Returns Contact: [email protected]
• Phone: +1 978 893 0223
• Information Required: Business name, order or invoice number, product SKU, quantity, reason for return, and photographs where relevant.

Returns sent without an RMA may be refused, returned to you at your expense, or handled subject to additional fees. Issuance of an RMA does not guarantee that a refund or credit will be approved.

5. Shipping Costs and Risk of Loss

Unless the return is due to our confirmed error, shipment of an incorrect product, or a confirmed product defect, you are responsible for all return shipping, insurance, handling, and related costs.

You bear the risk of loss or damage during return transit until we receive the products at our designated return location. You should use a traceable, insured shipping method and retain proof of shipment.

6. Restocking Fees and Refunds

Approved voluntary returns are subject to a restocking fee of 15% of the invoiced product price, unless otherwise stated in writing. We may also deduct reasonable costs for missing packaging, missing components, damage, cleaning, testing, repackaging, or return freight charged to us.

Shipping, expedited freight, handling, service, and other non-product charges are non-refundable unless the return results from our confirmed error.

After inspection and approval, we will issue, at our option:

• A credit to your account;
• A refund to the original payment method; or
• A replacement product.

Following receipt and approval of the returned products, we will aim to process any applicable refund or credit within 30 days. Processing times may vary depending on the nature of the return and may, in certain circumstances, exceed 30 days. You will be informed of any expected delay. Credits may be applied against any outstanding amounts you owe us.

7. Damaged, Defective, Nonconforming, or Incorrect Products

You must inspect shipments promptly upon delivery.

For apparent shipping damage, shortages, or incorrect items, you must notify us in writing within 5 business days after delivery and provide reasonable supporting documentation, including photographs, delivery records, and product and packaging details.

For alleged concealed defects or nonconformities not reasonably discoverable upon delivery, you must notify us promptly after discovery and within any applicable warranty period.

We may, at our option and subject to applicable law and any written warranty, inspect the products and provide a replacement, repair, refund, credit, or other appropriate remedy. You may not return allegedly defective or nonconforming products without an RMA unless we instruct otherwise in writing.

8. Order Cancellations

Orders may be canceled only with our written approval. Custom, made-to-order, non-cancelable, or specially sourced products may not be canceled. Approved cancellations may be subject to cancellation, supplier, work-in-process, and administrative fees.

9. Policy Changes

We may modify this policy at any time. The version in effect on the date we accept your order will apply to that order, unless the parties agree otherwise in writing.

10. Governing Terms

This policy is incorporated into our applicable quotation, order confirmation, invoice, terms and conditions of sale, or written agreement with you. If there is a conflict, the written agreement or order-specific terms will control.